How do you improve customer service? Denver-based Humanify, launching today, said it is trying to humanize customer service by giving customers access to experts.
“Think of us as the communications component of the brand’s app” or as a “concierge service,” CEO Mike Betzer told VentureBeat.
The first offering of the company, a spinoff from customer engagement provider TeleTech, is its ExpertConnect platform, which brands can embed in their app or site to match customers with the information and personnel that can best address their questions. Within a brand’s app, cloud-based Humanify offers options for the customer to search knowledge management or communicate with specialists via chat, voice, SMS messaging, video, Twitter, or Facebook.
The company is developing variations of the platform for specific verticals, such as healthcare, financial services, and retail.
Read more at VentureBeat.