“TeleTech was founded in 1982 out of my own personal frustration from previous businesses or businesses I was involved in, and corporations’ lack of ability to interact with customers. Back in 1982, it was virtually impossible to pick up a Forbes, or any other magazine, and communicate directly with the companies advertising in them,” says TeleTech’s energetic serial entrepreneur, prolific problem-solver and enigmatic founder, Chairman and CEO, Ken Tuchman.
Out of that frustration, Tuchman built TeleTech, which today is a publicly-traded, $1.2 billion revenue, global provider of customer experience solutions. TeleTech is focused on helping companies better connect with customers, be it through a succession of technology service offerings, or the launch of The Technology of Us, an e-book that explores technology’s impact on humanity, and how customer centricity will continue to take shape in the years to come.
Read more at Forbes.com