Privacy Policy

General

This privacy statement (together with any additional data privacy notices on our JOB SITES or in targeted e-mails) explains how TeleTech Holdings, Inc. and its subsidiaries (collectively “TeleTech”) collects and uses the personal data of applicants for employment, clients and business contacts, including visitors to our websites. Any changes we may make to our privacy statement in the future will be posted on this page.
In plain language – we are committed to maintaining your privacy while providing you services and by creating a valuable, robust website to provide you with an effortless customer experience, as well as customized services and information.

For purposes of this Privacy Policy, TeleTech shall include TeleTech branded companies and all of the other members of the TeleTech family of companies, including the following:

  • eLoyalty, LLC
  • Humanify, Inc.
  • iKnowtion
  • Technology Solution Group
  • Peppers & Rogers Group
  • Revana, Inc.
  • rogenSi

If you have any questions now or during your visit, please contact us at privacy@teletech.com.
We will post any changes to this privacy statement on our website. This privacy statement is effective September 19, 2016.

Your privacy on TeleTech’s websites

The primary purpose of TeleTech’s website is to be a dynamic resource and business tool to help you learn more about TeleTech. We want you to feel secure when visiting our website and are committed to maintaining your privacy when doing so.

What personal data do we collect?

Personal data is information that identifies you as an individual. TeleTech collects certain types of personal data at http://www.teletech.com (our “website”) and offline in connection with the services we provide.

We collect personal data from you, such as your name, postal address, telephone number, e-mail address, credit card number or other payment account number, only when you voluntarily provide it to us. In order for you to take advantage of particular opportunities provided by us (for example, to subscribe to our newsletter, request information from us), we may require that you furnish personal data.

TeleTech collects information at its website in two ways: (1) directly (for example, when you provide information to sign up for a newsletter or register to comment on a forum website); and (2) indirectly (for example, through our website’s technology).

We may collect and process the following information:

  • Information that you provide by filling in forms on our website. This includes subscribing to services, newsletters and alerts. Pages that collect this type of information may provide further information as to why your data is needed and how it will be used. It is completely up to you whether you want to provide it.
  • If you contact us, we may keep a record of that correspondence.
  • We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Any postings, comments or other content that you upload or post to TeleTech’s website.
  • Our website collects information about your computer, including (where available) your IP address, operating system and browser type, for system administration, to filter traffic, to look up user domains and to report on statistics.
  • Details of your visits to our website, the pages you view and resources you access or download, including but not limited to, traffic data, location data, weblogs and other communication data. Please see the Cookies section below for more information.

When this information relates to or identifies you, we will treat it as “personal data.”
How do we use information that we collect from the site?
We use personal data to provide you with information you request, process online job applications, and for other purposes which we would describe to you at the point where it is collected or which will be obvious to you. For example:

  • To fulfill your requests articles, newsletters or other content.
  • For surveys or research questionnaires.
  • To personalize your experience at our website.
  • To contact you for marketing purposes where you have agreed to this.

We analyze your IP and browser information to determine what is most effective about our website, to help us identify ways to improve it and make it more effective.

What about “Cookies”?

The term “cookie” refers to files that are transferred from a website to your computer’s hard drive. The purpose of cookies is to enable us to track your activities on our website. Cookies help us remember who you are. They work in the same fashion as the clerk in a store you visit on a regular basis. The store clerk may not necessarily know your name, but he or she recognizes that you have been in the store before and may remember what you usually purchase while you are in the store. Cookies permit us to gain the same kind of information about you and enable us to provide you with more efficient and personalized service. For example, for sites that require registration, a cookie file can be stored on your computer enabling you to skip the registration process on subsequent visits. Cookies are also frequently used to track the progression of a customer engaged in an online purchase to ensure that the transactional information remains intact.

Some (usually newer) versions of Web browsers allow you to decide whether or not to accept cookie files and some programs notify you when a website is about to deposit a cookie file on your hard drive. If you decide not to accept cookies, you may not be able to successfully navigate some portions of a website.
TeleTech uses cookie files for the customized presentation of Web pages. We do not use cookies to retrieve information from your computer that was not originally sent in the cookie, nor do we use information transferred through cookies for any promotional or marketing purposes, except as expressly set forth in this privacy statement.

Will we share your personal data with outside parties?

TeleTech may have occasion to share personal data with third parties, including to send you email and/or newsletters that you request, to administer payroll and benefits on behalf of employees and to firms that perform analysis that we may use to improve our website or services. For employees and applicants, TeleTech may share data with service providers including skill test administrators, payroll administrators, benefit providers and other companies that support the employment relationship. We will not sell personal data to third parties; however, we may provide your information to third parties in conjunction with the sale of all or part of our business.
TeleTech may store, use, and disclose personal data as authorized or required by applicable law, including making disclosures that are necessary or advisable to: (1) protect the rights, health, safety, or property of TeleTech or others; (2) allow for lawful security related investigations or law enforcement investigations including national security; and (3) comply with applicable laws, regulations, or other lawful requirements.

Except as stated above, TeleTech will not transfer, exchange, license, sell, lease, or otherwise disclose your personal data without your approval; however, TeleTech may collect and/or provide aggregate statistics about TeleTech’s website and website visitors to other parties. We may transfer personal data to our contracted service providers and advisors who may be located in other countries. Before we do so, we take steps to ensure that your personal data will be given adequate protection as required by relevant data protection laws and TeleTech’s internal policies.

What about sensitive personal data?

We do not generally seek to collect sensitive personal data through this site. In the limited cases where we do seek to collect such data, we will do this in accordance with local data privacy law requirements. If you choose to provide us with unsolicited sensitive personal data, you consent to our using the data, subject to applicable law as described in this privacy statement. The term “sensitive personal data” refers to the various categories of personal data identified by European and other data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent. These categories may include personal identity numbers, financial account information, racial or ethnic origin, political opinions, religious, philosophical or other similar beliefs, membership of a trade union or profession or trade association, physical or mental health, biometric or genetic data, sexual life, or criminal record (including information about suspected criminal activities). Sensitive personal data may be collected and used in the context of your employment application and relationship with TeleTech, to provide you with services you request, or to perform analysis that we may use to improve our website or services and may be shared with our service providers for these purposes.

What about data security?

We take reasonable steps to maintain the security of personal data collected via TeleTech’s websites. You should understand that the open nature of the Internet is such that information and personal data may flow over networks connecting you to our systems without security measures and may be accessed and used by people other than those for whom the data is intended.

Our site may, from time to time, contain links to and from the sites of our partner networks, advertisers and affiliates. If you follow a link to any of these sites, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies or sites. Please check these policies before you submit any personal data to these sites.

Where will your personal data be processed?

As a global organization with global IT systems, personal data we collect may be routed, stored, or transferred internationally throughout TeleTech’s worldwide organization including countries that may not provide the same level of privacy protection on the country where you live. We have internal policies in place to ensure an equivalent level of protection is in place across our organization.

Retention of your data

We will retain your personal data for as long as needed to provide services to you and as further needed for us to comply with our global legal and contractual obligations.

Your rights

You are entitled to know whether we hold personal data about you and, if we do, to have access to that personal data and require it to be corrected if it is inaccurate. In some circumstances, you may have the right to limit the use of your data or have your data deleted. You can do this by contacting us at privacy@teletech.com.
We do not collect or maintain information from those we actually know are under 13 years old and no part of our website or services is intended for anyone under 13 years of age. By using the website, you represent that you are 13 years of age or older.

Participation in Privacy Shield

TeleTech participates in “Privacy Shield,” an agreement between the US Department of Commerce and the EU Commission concerning the transfer of personal data from the European Union (“EU”) to the United States. Accordingly, we follow the Privacy Shield Principles published by the U.S. Department of Commerce (“Principles”) with respect to all such data. If there is any conflict between the Principals and the language in this privacy statement, the Principles will govern.

TeleTech enters into contracts with third parties it shares personal data with limiting how they use data and requiring them to process data in a manner consistent with the Principals. TeleTech may be liable for a third party’s violation of the Principals unless it is not responsible for the events giving rise to the violation.

Complaints related to this Privacy Policy may be submitted to TeleTech at the email or mailing address set forth in the Contacting Us section of this privacy statement. For information covered by the Principals, if a complaint is not satisfactorily addressed by TeleTech within a reasonable time frame, you may contact JAMS. Employees located in the European Union may submit their unresolved disputes to the Data Protection Authority for their jurisdiction. If you have residual claims after contacting TeleTech or JAMS, you may also have the right to participate in arbitration.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

TeleTech is subject to the investigatory and enforcement authority of the Federal Trade Commission.
I have a question or complaint

If you can’t find what you’re looking for here, or have a concern about our use of your personal data, please by contact us at privacy@teletech.com.

Contacting Us

If you have any questions regarding this privacy statement, please contact us by email at privacy@teletech.com, or please write to the following address:
Legal Department
TeleTech Holdings, Inc.
9197 South Peoria Street
Englewood, Colorado 80112
TeleTech will work with you to resolve any concerns you may have about this privacy statement. Please note that email communications will not necessarily be secure; accordingly you should not include credit card information in your email correspondence with us.

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Mike Betzer

Chief Executive Officer

Mike Betzer knows customers and he knows what they want. For his entire career, he has been focused on helping brands communicate with customers the way customers want to communicate with brands.

For 14 years, Mike played a key role in building the sales and service capabilities at MCI including the Friends and Family campaign for 20,000 plus associates. After leaving MCI in 1999 Mike became a serial entrepreneur. He has started multiple companies, as founder and CEO, and has sold a company to Siebel/Oracle and a company Lithium Technologies.

Everything he has done has been around customer experience and customer engagement. And now, as the demands on interactions are changing due to new channels of communications and new competitive demands Mike is leading Humanify to provide technology that will empower brands to deliver engaging relationships with customers on their terms.

Mike lives in Austin, Texas with his wife of 30 years. Their two boys are now grown and chasing their own adventures. Mike holds BA and MBA degrees from The University of Northern Iowa and St. Edwards University respectively.


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TeleTech Consulting is a leading global customer experience consultancy specializing in providing tailored solutions for brands wanting to create better, more personal, seamless connections with their customers in order to drive growth. By combining our expertise in: customer insights, digital, sales transformation, service excellence, mindset and change, and content and collaboration, our clients can experience exponential growth, more organizational agility and increased customer loyalty. Operating globally from hubs in London, New York, Hong Kong and Sydney, our clients include blue-chip global players from a range of sectors including financial and professional services, telecommunications and manufacturing, amongst others.


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Ed Margulies

Chief Operating Officer

Ed Margulies finds joy in industry disruption. For more than 35 years, Ed played pivotal leadership roles at Oracle, Telephony@Work, Dialogic, and CMP Media where he not only witnessed but architected transformative contact center technologies that paved the way for today’s cloud-based technologies.

Two of Ed’s last ventures resulted in successful acquisitions. Oracle acquired Telephony@Work while Ed served as COO and Five9 acquired SoCoCare – an early leader in social customer service technologies.

As a prolific technical writer, Ed has published 18 books encompassing cloud-based technologies, speech recognition, human factor engineering, usability, and computer telephony integration (CTI). He penned the “CT Periscope” column for Computer Telephony Magazine and has written columns for Speech Technology Magazine.

Ed’s passion for technology is equally matched as a founder of a non-profit animal rescue organization in central Texas where he lives with his wife of 20 years plus a literal barnyard of animals including a llama, chickens, donkeys, sheep, goats and a brave barn cat.


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Jeff Gossman

Vice President of Global Sales

Jeff Gossman has spent his career focused on innovation around leadership development, process improvement and technologies that improve customer and employee experiences.

As Vice President of Sales and Marketing for Humanify he is responsible for overseeing direct and partner sales for Humanify solutions.

Prior to joining Humanify in July of 2014, Jeff was Vice President of Marketing for ClickFox Inc., an innovative Big Data Customer Experience Analytics solution. At ClickFox, Jeff worked with Fortune 500 companies in harnessing the power of big data to better understand and transform customer journeys. Before joining ClickFox, Jeff led global pre-sales support for Convergys Interaction Solutions. Jeff has also owned and operated a contact center consulting, project management business as well as managed large customer service organizations at Dish Network, StarTek Inc. and MCI Communications. 

Jeff lives in Westminster, CO and enjoys spending time outdoors and traveling with his family. He holds a bachelor’s degree in Music Education from the University of Iowa.


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Dave Johnson

Chief Technology Officer

David is a pioneer in the ‘Software as a Service’ and ‘On Demand’ computing industry. He has over 14 years of product development and operations experience building and managing hosted multi-channel customer communications and customer support applications. At Humanify, David is responsible for leading the cloud operations, architecture and engineering teams with a mission to be a world-class ‘Software as a Service’ provider.

Prior to joining Humanify, David was a Senior Director at Oracle where he managed several product development and operation teams within the Service Cloud product area including Oracle’s ‘Contact On Demand’ and Call Center ‘Anywhere’ product. His 12 year tenure with Oracle includes employment with the acquired Oracle companies of Siebel Systems and Ineto Services, where he was co-founder with Mike Betzer. David’s early career includes various product development, engineering and operations management positions at MCI, Bernstein & Associates and AK Steel.

David lives in Colorado Springs with his wife and son. He is an avid mountain biker, amateur photographer and loyal Pittsburgh sports fan. He holds a BS degree in Computer Science from Slippery Rock University in Pennsylvania. 


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Sreeni Alakkapan

Vice President, Customer Success

Sreeni Alakkapan is a software industry veteran with over 16 years of experience building products and software that use technology in innovate ways to solve challenging problems. As VP of Engineering, Sreeni leads Humanify’s onshore and offshore Engineering teams and is responsible for software product development and delivery of the hosted solutions.

Prior to Humanify, Sreeni served as Executive Director of Engineering at Teletech and oversaw all aspects of the Product function including development, quality assurance, support, and training for the InterApp Communication Engine division. Before that Sreeni worked at Empirix as Senior Manager of Software Engineering and managed the development and delivery of their Enterprise Testing and Monitoring platforms including Analytics. He has also worked at many world class organizations like ING, West Corporation where he had successfully led diversified and dispersed software development teams. 

Sreeni lives in Westford, MA, a suburb of Boston where he enjoys spending time with his wife and two kids. Sreeni holds a BS in Computer Science from Madurai Kamaraj University, India and MS in Computer Science from University of Houston.


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Bruce Sharpe

Vice President of Architecture

Bruce Sharpe, a seasoned technologist with over 30 years focusing on innovative solutions to solve customer needs. As Vice President Architecture, Bruce leads the creation of innovative capabilities for Humanify and works closely with Product Management, Cloud Operations and Engineering to drive Humanify’s Expertconnect SaaS solution suite and services.

Prior to Humanify, Bruce held an Executive Director Architecture & Development position reporting directly to the CTO for TeleTech Holdings, one of the world’s largest customer relationship management companies. There Bruce helped pioneer their centralized technology centers through technologies such as; Avaya and Cisco ACD’s, Aspect Workforce, Jive social platform, At Home expert connectivity, speech analytics, social CRM, VOIP communications, to name a few. These pioneering technology centers have elevated TeleTech to remain as one of the biggest companies in the industry.

Bruce started his career as an electrical engineer working for companies like StorageTek and MCI Worldcom, later transitioning into architecture and development for customer relationship management for Red Lion Double Tree Hotels, TicketMaster and TeleTech. 

Bruce lives in Aurora, CO and spends his free time with his wife and children hiking, exploring and in search for the world’s best hamburger. Bruce hold a bachelor’s degree in electrical engineering, holds 13 awarded and 16 pending patents focused on product, services and support of customers.


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Don Roedner

Vice President of Marketing

Marketing ultimately boils down to effective storytelling, and Don Roedner is all about crafting stories that bring together buyers and sellers in mutually satisfying ways.

During his 20-year B2B tech marketing career Don has gotten inside the heads of audiences in IT, marketing, sales and customer care, and passionately communicated the value of solutions as diverse as developer tools and middleware, web publishing and customer community.

Six years at Pluck gave Don a front row seat to the greatest show on earth. He was privileged to watch – and help to shape – the responses of some of the world’s leading brands to the Web’s profound transfer of power from brand to consumer. That show is still in its first act, and Don is thrilled to tell the Humanify story to farseeing market leaders.

A Boston native, Don has lived in Austin for 10 years with his wife and 10-year old daughter, both native Texans. He’s grateful that his older daughter, Boston-born, shares his love of the Sox and Patriots. Don has degrees from Michigan State University and Harvard University’s Kennedy School of Government. 


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As a recognized leader in technology-enabled revenue generation solutions, Revana helps top brands navigate and profit from change. Through every channel we touch – online, social, mobile – and with every program we deliver, we combine experience and innovation to amplify results. Built on an integrated, data-driven, scalable framework, Revana enables dramatic and sustainable growth. We combine data analytics with technology in an end-to-end sales and marketing solution that adapts to customers’ changing needs and breaks through the clutter.


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CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms.


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eLoyalty, a wholly owned subsidiary of TeleTech Holdings, Inc., is recognized industry-wide for 25 years in transforming customer management environments for a wide variety of multinational clients across a variety of industries. eLoyalty has unparalleled experience and qualifications with managed on-premises and cloud multichannel contact center solutions, as well as virtual store and branch integration. Organizations that require advanced voice, data, and multichannel technologies integrated with customer experience strategy turn to eLoyalty for consulting and professional services, systems integration, application development, monitoring, managed services, and transformational customer experience solutions.


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Mutual Mobile is an emerging tech agency that builds breakthrough products for a more connected world. By finding the sweet spot between technologies, people, and brands, Mutual Mobile unleashes previously impossible value.


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Photon is the world’s largest and fastest growing provider of omnichannel and digital experiences. Photon works with over 34% of the Fortune 100 as their digital innovation partner of choice and has the largest digital consumer footprint with over 150mn daily consumer touchpoints. Photon has the largest pool of omnichannel engineers with over 3,600 engineers across offices in the US, India, Indonesia and the Netherlands.


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Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way.


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Herve Danzelaud

Vice President, Business Development and Alliances

Herve Danzelaud has spent the last 15 years building technology and distribution partner ecosystems in CRM, Cloud, Mobile and API markets.

As Vice President of Business Development and Alliances he is responsible for building out and managing a network of technology and service providers that leverage Humanify’s Customer Journey Orchestration (CJO) platform to deliver next-generation customer engagement solutions.

Prior to joining Humanify Herve was Director of Alliances at Twilio, the leading provider of Communication Infrastructure APIs, with more than a million developers. Herve drove Twilio’s OEM strategy in the customer care vertical, working with market-leading software providers like Zendesk, LiveOps, NewVoiceMedia, ServiceNow and Talkdesk to re-invent customer care. Before joining Twilio, Herve was Vice President of Alliances at Good Technology. There he designed and scaled the Good Dynamics Developer Program, a mobile containerization SDK leveraged by Salesforce.com, Microsoft, DocuSign, Box, MicroStrategy and 45 other partners to deliver secure mobile applications on Android and iOS.

Herve started his technology career at Siebel Systems and led the creation of Salesforce.com’s Service Cloud AppExchange and recruitment of its first partners.

Herve lives in Portland, OR and enjoys spending time travelling with his family, antique shopping and discovering the Portland food scene. He holds a MBA from University of Michigan’s Ross School of Business.


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