their journey is the destination.
are willing to pay more for a great experience.
It isn't easy, but our solutions give you a head start.
Inform is a combination of Humanify platform elements that educates — and provides confidence to — consumers doing early-stage product and brand research.
When you become a consumer’s best and most reliable source of information about the products and services they want, you motivate them to take your journey.
Our Inform solution helps you to shepherd an early-stage consumer to well-placed, product-oriented search results and highly focused product landing pages and microsites.
Inject confidence into
Inform lets you keep potential customers in your buying environment by offering additional educational resources — Answer Engines, Chat, Video — on your product page, landing page or microsite.
Turn your agents
When a potential customer requires live interaction, Inform relies on Humanify’s Journey Manager to understand what the customer needs, assigns an appropriate agent and furnish them with intelligently matched sales scripts.
Sell is a solution built on the Humanify platform for converting potential buyers into customers.
By paying attention to each customer in the buying process and intervening when they go off track, and by taking all possible friction out of the process, you ensure superior conversion rates.
Humanify’s Journey Manager ensures that you only intervene in the buying process when you can productively influence it, at which time everyone on your side is working together to remove friction for the customer.
Put your customer
Our Sell solution ensures that your customer’s experience is highly personalized and they are able to transact with you on their preferred channels.
Anticipate and combat
Sell marries Humanify’s real-time Customer Analytics and Journey Manager to predict high-risk stages in the buying process and tune the customer’s experience accordingly.
Humanify’s Engage is a solution that helps cement customer relationships, by ensuring that customers are made to feel that they are valued and in a long-term relationship.
When customers get proactive help in realizing the full value of each transaction they connect emotionally with your brand and the passions that drive it.
Engage gives experts and agents the tools they need to proactively follow up after a purchase with content that is relevant and meaningful to each customer and is delivered on the customer’s preferred channel.
Cement your customer’s
affinity with your brand.
With the goal of preventing churn among new customers, Engage ensures that customers are exposed to appropriate new offers at the right time on the right channel.
Document and analyze
each customer’s journey.
At this critical early stage in the relationship with a new customer, brands often fly blind. Engage leverages Humanify’s customer analytics to collect and derive insights from customer journey data across channels and organizations.
Serve is Humanify’s solution for combatting customer churn.
When you remind customers of their value by anticipating their problems before they occur, and accommodating their preferences when they come to you for help, retention improvements are inevitable.
Serve uses Humanify’s demographic matching to foster long-standing relationships between individual customers and experts. And whether it’s the first or hundredth interaction, Serve gives each expert the entire customer story.
Our Serve solution combines a customer’s real-time customer journey data with ever-evolving insights into customer preferences to architect a personalized program of outreach.
Understand social and
Serve uses Humanify’s Analytics to help you maintain an up-to-the minute portrait of a customer and the health of your relationship, using everything from their direct interactions with you to their relevant behaviors in social media.
Grow combines the Humanify platform elements required to insightfully and productively up- and cross-sell existing customers.
When you cultivate a delightful customer experience, and offer recommendations based on your customer’s unique journey, you make a statement about their value to you.
Understand the value
of each customer.
Humanify’s Grow solution relies on the platform’s value tracker to identify high-value customers. It then uses the platform’s real-time decisioning to identify and execute on marketing, sales and care opportunities around these customers.
Grow helps you to foster connections between a customer and one or more members of your business, relying on Humanify’s Personalization Engine to assign experts with both appropriate skills inventories and complementary personal qualities.
Our Grow solution lets you turn your knowledge of a customer and her journey into automated recommendations. When an expert is required to assist in the transaction, Grow provides that expert with scripts, product information and other tailored content.