TeleTech, a Denver-based company that provides analytics-driven customer engagement solutions for companies across the globe, recently announced the launch of Humanify, a data-focused technology platform that adapts to a customer’s communication preference, streamlining interactions between service and support.
The new, wholly-owned subsidiary of TeleTech is in line with its parent company’s mission to simplify and personalize interactions to build engagement between customers and brands. TeleTech takes a holistic, omni-channel approach that improves customer loyalty and, ultimately, drives profitability and growth.
“It’s a new world, one where the customer is squarely in charge. Technology and data analytics have put the power back in the hands of the customer,” said Mike Betzer, chief executive officer of Humanify, in a release. “”Customers deserve better, and companies want to do better, but it is difficult and costly to change out legacy systems and processes. Now because of advanced analytics, the Cloud and new omni-channel technologies, we’re able to provide solutions through Humanify that improve the experience while reducing costs.”
See more at Loyalty360.org.